Our Pride Home Warranty Review
Homeownership is a long-term financial commitment that comes with unexpected costs. To avoid financial hardship, every homeowner should consider purchasing reliable home warranty coverage.
Choosing a home warranty company that’s trustworthy and professional can be a chore, so our team of researchers has done the hard work for you—evaluating and weighing the pros and cons of each home warranty company and giving an honest opinion. We provide unbiased recommendations based on our findings because your peace of mind is our priority.
In This Article:
Our reviews team is committed to creating honest, independent, and objective reviews and recommendations for our readers. Today’s Homeowner and its partners may be compensated if you purchase a product or service mentioned on our website.
Our review of Pride Home Warranty will provide a thorough overview of the company and its plans, costs, fees and customer feedback. Then, it’ll provide a comparison against our preferred warranty company. We’ll share key information about Pride Home Warranty, so you can make an educated decision about the home warranty coverage that’s right for your needs.
After our research, we concluded that American Home Shield offers the best overall coverage, winning out as our preferred provider over Pride Home Warranty. For a free quote, call 888-878-4576 or fill out this online form.
Pride Home Warranty Overview
Pride Home Warranty has been in business for over three years. They have some of the cheapest plans available, but they have also come under fire recently for slow responses from customer service and website links not working. For this reason, we recommend reaching out to a more reliable company for a home warranty, such as American Home Shield.
Pride Home Warranty Plans & Coverage
Pride Home Warranty offers three plans: Major Systems, Premium Platinum and Platinum Plus. They also provide optional add-ons, allowing you to customize your plan and protect your specialized items against unexpected repairs or replacements.
The Major Systems plan covers the major systems in your home. This is a great option for those purchasing older homes that may need system upgrades or experience the common breakdowns that occur after time.
The Platinum Plan covers the most utilized home appliances. Consequently, it makes this a great option for a first-time homebuyer or a customer who wants to make sure basic appliances are covered.
The Platinum Plus Plan includes four additional appliances that get the most wear and tear in the home. For instance, this plan covers your fridge. For customers who have families or large households, it would be a good idea to cover these items to ensure a speedy repair if they break down. Moreover, these can be expensive to replace. This plan includes all the items in the Platinum Plan plus four additional items.
|Major Systems||Platinum Plan||Platinum Plus Plan|
|Garage door opener||✔️||✔️|
|Ceiling and exhaust fans||✔️||✔️|
The following optional add-ons are also available:
- Well pump
- Water softener
- Central vacuum
- Additional spa
- Sump pump
- Second refrigerator
- Refrigerator ice maker
- Limited roof leak
- Septic system
- Stand-alone freezer
Pride Home Warranty Costs
Pride Home Warranty’s plans are competitively priced. In fact, theirs are some of the lowest rates we found during our research ranging from $25-$35 per month. This provider also has coverage caps up to $3,000. Their service fee is comparatively low at $45. However, it’s important to note that prices vary depending on the location and square footage of your house. Of course, all of these details will be provided in your free quote.
How to Get a Quote from Pride Home Warranty
You can get a free online quote by visiting their website. If you prefer to call, you can also contact them at 800-704-9679. Pride Home Warranty has recently experienced some downtime for both their website and the phone system, so we recommend getting a quote from a more reliable provider.
How to Make a Claim With Pride Home Warranty
Filing a claim with this company is pretty simple, but claims must be filed within 24 hours of discovering a problem with a covered item. There are three ways to submit a service request:
When your claim is accepted, Pride Home Warranty assigns pre-approved technicians who arrive at your house within two business days after you file a claim, although they do say holidays and after-hours requests might take longer. After you receive service, the company then guarantees the parts for 90 days and the labor for 30 days. This is a bit shorter than the overall 90-day guarantee that some companies provide, but they don’t charge for repeat visits, which is a huge bonus.
Pride Home Warranty Reviews
Reviews of Pride Home Warranty reflect this provider’s recent issues with customer service, slow response time to claims, and difficulty getting covered items paid for. Below are a few examples from BBB:
“Filed a claim July 1st to have my AC repaired. It’s July 15th and no one has been to look at it yet. I’ve called Pride a total of 5 times regarding this claim. They have set me up with 2 different contractors who have told me they no longer do work for Pride Home Warranty. 2nd place told me it’s because they will hire them to diagnose the problem but not have them fix it. This tells me they are denying a lot of claims. Anyway, someone from Pride returned my call again today and told me the SAME company said they could come do the work next week. I’m not holding my breath waiting for it to happen. Someone tried to warn me when I bought my house that home warranties are a scam. I wish I had listened.”
— Misti L., 07/15/2019
“My heating system is broken and I have been trying to contact anyone from this company and no one is answering the phones or returning calls after leaving a message. I have tried different departments with no luck. I don’t know what is going on with this company. They are not doing anything.”
— Angela G., 11/16/2019
Our Verdict on Pride Home Warranty
Overall, we’re impressed by the pricing perks that Pride Home Warranty offers. Also, they’re very specific about what they do and don’t cover, making it easy for customers to weigh their options. Another pro is that they pre-screen their technicians, so you know you’re getting quality service when you do file a claim.
Unfortunately, this company has been difficult to get in touch with recently. Because customers have had difficulty accessing the website or reaching the provider by phone, it’s been difficult to get questions answered about plans or claims. Consequently, we recommend that you consider a more reliable home warranty provider.
|– First month free
– Local pre-screened technicians
– Provides coverage information online
– Low prices
|– Doesn’t provide pricing information online
– Negative customer reviews
– Website and phone lines are often down
Recent customer experiences with radio silence from customer service and website downtime are alarming, and it is unclear when, if ever, these issues will be resolved. When compared to our list of the top five companies, Pride Home Warranty struggles to compete with the benefits of our preferred provider, American Home Shield.
Our Preferred Provider: American Home Shield
In conclusion, our research team found that American Home Shield offers customers the best options for coverage. This company has been in business for nearly 50 years. As a result, AHS is a trusted brand with many satisfied customers.
This provider has four different plan options:
- Systems Plan: Covers 12 major systems
- Appliances Plan: Covers 10 major appliances
- Combo Plan: Combines coverage from the Systems and Appliances Plans
- Build Your Own Plan: Pick and choose 10 items to cover under this plan
We love that you’re able to scale your coverage up or down, depending on your unique needs. In addition, American Home Shield offers a number of valuable add-ons, such as an electronics extended warranty or pool coverage.
Runner Up: Choice Home Warranty
This 11-year-old company is also at the top of our list of home warranty companies. Celebrated for outstanding customer service, it also offers two easy-to-understand plans that cover almost anything that can break down or need repairs in your home. Choice Home Warranty plans range from $29-$42 per month, slightly higher than Pride Home Warranty, but with fewer restrictions.
Customer reviews play a big part in our evaluations, and thus the positive Choice Home Warranty reviews went a long way. Customers applaud them for their quick turnarounds and helpful customer service, while Pride Home Warranty has many reviews that reflect badly on their service and trustworthiness.
Home Warranty Comparison Table
We also compared the three companies side by side in a number of other key areas and compiled our findings into the handy chart below.
|American Home Shield||Choice Home Warranty||Pride Home Warranty|
|Get A Quote||Get A Quote|
|Number of years in business||49||11||3|
|Service fee||$75, $100 or $125||$85||$45|
|Labor guarantee||30 days||90 days||30 days|
|Customer service availability||24/7||24/7||24/7|
|Plan options||4 + add-ons||2 + add-ons||3 + add-ons|
|Cancellation fee||No fee up to 30 days||No fee up to 30 days||$75|
|Repair timeline||Within 24 hours 98% of the time||Within 48 hours (except holidays)||Within 48 hours (except holidays and after hours)|
Choosing the right home warranty coverage is a must if you want to safeguard your home and finances from the burdens of unexpected home repairs. However, picking the company shouldn’t be an overwhelming task. So, our research is designed to help you make that choice with confidence.